At Zoya 99, we understand that privacy and data security are fundamental concerns for our users in Bangladesh and beyond. This Privacy Policy explains in detail what personal information we collect, how we use it, who we share it with, and what rights you have regarding your data. By using our platform, you acknowledge that you have read and understood this policy and consent to our data practices as described herein.
Important Notice: This platform is exclusively for adults aged 18 years and above. We do not knowingly collect personal information from individuals under 18. If you are under 18, you must not use this platform or provide any personal information to us. Parents and guardians should monitor their children's internet usage to prevent underage access to adult entertainment platforms.
This Privacy Policy applies to all personal data collected by Zoya 99 through our website, mobile applications, and related services. It covers information collected directly from users during registration, account management, and platform usage, as well as information collected automatically through cookies and similar technologies.
Zoya 99 operates as an online entertainment platform offering casino-style games and sports-related content to users in Bangladesh and other permitted jurisdictions. As part of providing these services, we collect and process personal information necessary for account creation, identity verification, payment processing, customer support, and platform improvement.
This policy should be read in conjunction with our Terms and Conditions and Responsible Gaming guidelines, which together form the complete framework governing your relationship with Zoya 99. By creating an account or using our services, you agree to the data practices described in this Privacy Policy.
We are committed to transparency in our data handling practices and compliance with applicable data protection regulations. This policy is designed to help you understand what happens to your personal information when you interact with our platform and to inform you of your rights regarding that information.
When you register for a Zoya 99 account, we collect personal information necessary to create and maintain your account, verify your identity, and comply with regulatory requirements. This information typically includes:
Users must provide accurate and complete information during registration. Providing false or misleading information violates our Terms and Conditions and may result in account suspension or termination.
When you access and use the Zoya 99 platform, we automatically collect certain technical and usage information through cookies, log files, and similar technologies:
This automatically collected information helps us understand how users interact with our platform, identify technical issues, prevent fraud, and improve overall user experience.
In certain circumstances, we may receive information about you from third-party sources, including payment processors, identity verification services, and fraud prevention providers. This information is used to verify your identity, process transactions, and protect against fraudulent activity. We only work with reputable third-party providers who maintain appropriate data protection standards.
Zoya 99 uses collected personal information for specific, legitimate purposes related to providing and improving our entertainment services. The primary purposes for which we process your data include:
We use your personal information to create and maintain your account, authenticate your identity when you log in, process your transactions, manage your account balance, and provide access to platform features. This processing is necessary to fulfill our contractual obligations to you as a registered user.
We process identity information and verification documents to confirm that you meet age and eligibility requirements, comply with anti-money laundering regulations, prevent fraud and identity theft, and fulfill regulatory obligations. This processing is necessary for legal compliance and to protect both users and the platform from fraudulent activity.
Financial information is used to process deposits and withdrawals, verify payment method ownership, maintain transaction records, and resolve payment disputes. We work with secure payment processors who maintain PCI DSS compliance standards to protect your financial data.
Contact information and communication records are used to respond to your inquiries, resolve technical issues, address complaints, and provide assistance with account-related matters. Maintaining communication records helps us improve support quality and resolve disputes effectively.
Usage data and technical information help us understand how users interact with our platform, identify popular features and content, detect and fix technical issues, optimize platform performance, and develop new features. This processing is based on our legitimate interest in providing a high-quality user experience.
We analyze user behavior patterns, device information, and transaction data to detect suspicious activity, prevent unauthorized account access, identify potential fraud, and protect platform integrity. This processing is necessary to protect both individual users and the broader user community.
With your consent, we may use your contact information to send promotional offers, platform updates, and relevant entertainment content. Users can opt out of marketing communications at any time through account settings or by following unsubscribe instructions in emails. Transactional and account-related communications are not subject to marketing opt-out as they are necessary for service provision.
We may process personal information to comply with legal obligations, respond to lawful requests from authorities, enforce our Terms and Conditions, protect our legal rights, and resolve disputes. This processing is necessary for legal compliance and protection of legitimate interests.
Zoya 99 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with specific categories of third parties in limited circumstances necessary for platform operation and legal compliance:
We work with trusted third-party service providers who perform functions on our behalf, including payment processing, identity verification, customer support, data hosting, technical infrastructure, and fraud prevention. These providers have access only to information necessary to perform their specific functions and are contractually obligated to maintain confidentiality and security standards consistent with this Privacy Policy.
We may disclose personal information to law enforcement agencies, regulatory bodies, or other governmental authorities when required by law, in response to valid legal processes such as subpoenas or court orders, or when we believe disclosure is necessary to prevent harm, protect rights, or comply with legal obligations.
In the event of a merger, acquisition, reorganization, or sale of assets, user information may be transferred to the acquiring entity. Users will be notified of any such transfer, and the acquiring entity will be required to honor the commitments made in this Privacy Policy or obtain fresh consent for any material changes to data handling practices.
We may share your information with third parties when you have provided explicit consent for such sharing. You have the right to withdraw consent at any time, though withdrawal does not affect the lawfulness of processing based on consent before withdrawal.
We may share aggregated, anonymized data that cannot identify individual users with business partners, researchers, or the public for analytical purposes, industry reporting, or platform improvement. Such data does not constitute personal information and is not subject to the restrictions in this Privacy Policy.
Protecting your personal information is a priority for Zoya 99. We implement comprehensive technical and organizational security measures designed to safeguard data against unauthorized access, disclosure, alteration, or destruction:
Our employees and contractors are bound by confidentiality obligations and receive training on data protection principles and security best practices. We conduct regular security assessments and audits to identify and address potential vulnerabilities. Incident response procedures are in place to handle security breaches promptly and effectively.
While we implement robust security measures, users also play a critical role in protecting their accounts. Users should choose strong, unique passwords, never share login credentials, log out after using shared devices, keep contact information current, and report suspicious activity immediately. No security system is completely impenetrable, and users acknowledge that data transmission over the internet carries inherent risks.
Zoya 99 retains personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary depending on the type of information and the purposes for which it is processed:
Information associated with active accounts is retained for the duration of the account relationship. This includes identity information, contact details, transaction history, and usage data necessary for ongoing service provision and account management.
When users close their accounts, we retain certain information for specified periods to comply with legal and regulatory requirements, resolve outstanding disputes, prevent fraud, and enforce our Terms and Conditions. Identity verification documents and transaction records are typically retained for several years following account closure to meet regulatory obligations.
If you opt out of marketing communications, we retain minimal information necessary to honor your opt-out preference and prevent future marketing contacts. This information is retained indefinitely to ensure we respect your communication preferences.
In certain circumstances, we may be required to retain information beyond standard retention periods due to legal holds, ongoing investigations, or pending litigation. Such information is retained until the legal matter is resolved and retention is no longer necessary.
Once retention periods expire and information is no longer necessary for legitimate purposes, we securely delete or anonymize personal information in accordance with data protection best practices. Users may request deletion of their data subject to legal and contractual limitations as described in the User Rights section below.
Zoya 99 uses cookies and similar tracking technologies to enhance user experience, analyze platform usage, and provide personalized content. Understanding how these technologies work helps users make informed decisions about their privacy preferences.
Cookies are small text files stored on your device when you visit websites. They contain information that websites can read when you return, enabling features like staying logged in, remembering preferences, and tracking usage patterns. Cookies can be session-based (deleted when you close your browser) or persistent (remaining on your device for specified periods).
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Enable core platform functionality, authentication, and security features | Session or up to 1 year |
| Performance Cookies | Collect anonymous usage data to improve platform performance and user experience | Up to 2 years |
| Functional Cookies | Remember user preferences, settings, and personalization choices | Up to 1 year |
| Analytics Cookies | Track user behavior patterns to understand platform usage and identify improvements | Up to 2 years |
Most web browsers allow users to control cookies through browser settings. Users can typically choose to accept all cookies, reject all cookies, or receive notifications when cookies are set. However, disabling essential cookies may impair platform functionality and prevent access to certain features. Users can manage cookie preferences through browser settings or platform cookie management tools where available.
In addition to cookies, we may use web beacons, pixel tags, and similar technologies to track email opens, measure campaign effectiveness, and collect usage statistics. These technologies work similarly to cookies and are subject to the same privacy protections described in this policy.
Zoya 99 respects user privacy rights and provides mechanisms for users to exercise control over their personal information. Depending on your jurisdiction, you may have some or all of the following rights:
You have the right to request confirmation of whether we process your personal information and to obtain a copy of that information. Access requests allow you to review what data we hold about you and verify that we are processing it lawfully.
If your personal information is inaccurate or incomplete, you have the right to request correction or completion. You can update most account information directly through account settings, or you can contact customer support for assistance with corrections.
In certain circumstances, you have the right to request deletion of your personal information. This right is not absolute and may be limited by legal obligations to retain certain information, ongoing disputes, or legitimate business interests. We will evaluate deletion requests on a case-by-case basis and inform you of any limitations.
You may request that we limit how we process your personal information in specific situations, such as when you contest data accuracy, object to processing, or need information preserved for legal claims. During restriction periods, we may store information but not actively process it except with your consent or for specific legal purposes.
Where technically feasible, you have the right to receive your personal information in a structured, commonly used, machine-readable format and to transmit that information to another service provider. This right applies to information you provided to us and that we process based on consent or contract.
You have the right to object to processing of your personal information based on legitimate interests or for direct marketing purposes. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests or we need the information for legal claims.
Where processing is based on consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal. You can withdraw consent through account settings or by contacting customer support.
To exercise any of these rights, please contact our customer support team at [email protected] with your request. We will respond to requests within reasonable timeframes as required by applicable law, typically within 30 days. We may request additional information to verify your identity before processing requests to protect against unauthorized access to your personal information.
Zoya 99 operates an online platform accessible to users in Bangladesh and other jurisdictions. In the course of providing our services, your personal information may be transferred to, stored in, or processed in countries outside your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.
When we transfer personal information internationally, we implement appropriate safeguards to ensure your data receives adequate protection regardless of where it is processed. These safeguards may include standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms.
By using the Zoya 99 platform, you acknowledge and consent to the international transfer of your personal information as necessary for service provision. We take reasonable steps to ensure that transferred data is handled securely and in accordance with this Privacy Policy and applicable data protection regulations.
The Zoya 99 platform may contain links to third-party websites, services, or content not operated or controlled by us. This Privacy Policy applies only to information collected by Zoya 99 and does not cover third-party practices.
We are not responsible for the privacy practices, content, or security of third-party websites or services. Third-party sites may have their own privacy policies and terms of use, and we encourage users to review these policies before providing personal information to third parties.
Links to third-party sites do not constitute endorsement of those sites or their content. Users access third-party sites at their own risk and should exercise caution when sharing personal information outside the Zoya 99 platform.
Zoya 99 is an adult entertainment platform exclusively for users aged 18 years and above. We do not knowingly collect, use, or disclose personal information from individuals under 18 years of age. Our registration processes include age verification measures designed to prevent underage access.
If we become aware that we have inadvertently collected personal information from someone under 18, we will take immediate steps to delete that information from our systems and terminate the associated account. Parents or guardians who believe their child has provided personal information to Zoya 99 should contact us immediately at [email protected].
Parents and guardians are responsible for monitoring their children's internet usage and preventing access to age-restricted content and services. We recommend implementing parental control software and maintaining open communication with children about online safety and appropriate internet use.
Zoya 99 reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this policy, we will notify users through prominent platform notices, email notifications to registered users, or other appropriate communication channels.
The effective date of the current policy version is displayed at the top of this document. We encourage users to review this Privacy Policy periodically to stay informed about how we collect, use, and protect personal information. Continued use of the platform following policy updates constitutes acceptance of the revised terms.
If you disagree with changes to this Privacy Policy, you should discontinue platform use and may request account closure. However, certain data retention obligations may continue to apply even after account closure as described in the Data Retention section above.
If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our customer support team:
Email: [email protected]
We are committed to addressing privacy concerns promptly and transparently. When contacting us about privacy matters, please provide sufficient detail to help us understand and respond to your inquiry effectively. We will make reasonable efforts to respond to all privacy-related inquiries within 30 days.
For account-specific inquiries, please include your username or registered email address to help us locate your account and respond more efficiently. To protect your privacy, we may request additional verification information before discussing account details or processing data requests.
While Zoya 99 implements comprehensive security measures to protect your data, users also play an important role in maintaining privacy and security:
By following these best practices, you can significantly enhance the security of your personal information and reduce the risk of unauthorized access to your account.
Responsible Gaming Reminder: Zoya 99 is committed to promoting responsible gaming practices. This platform is for adults aged 18 and above only. Gaming should be viewed as entertainment with associated costs, not as income opportunities. If you experience difficulty controlling your gaming behavior, please utilize our responsible gaming tools or seek professional assistance. Your privacy and wellbeing are important to us.
For more information about our platform policies and guidelines, please visit: